PPM SUPPORT AND MANAGED SERVICES
PPM Support and Managed Services offering tailored to suit each organization's unique needs.
Support Your PPM Platform
The management and administration of a PPM platform can be demanding to your organization. Milestone’s Support Services include expertise and staffing that can be leveraged to support your entire platform in the form of staff augmentation, or on an as-needed consultant basis to ensure your organization is getting the maximum value from PPM.
Our core team is committed to advise, support, and facilitate the professional services and resources needed to:
- Provide technical support and administration for all PPM platforms.
- Advise your PMO with best practices and years of experience to ensure your defined processes operate smoothly and with efficiency.
- Support ongoing organizational change management including coaching and mentoring, education and culture building activities.
- Provide planning and consulting services for your organization’s evolutionary adoption of PPM functionality.
Above all, our organization is committed to providing clients with the highest level of proactive, quality support for Microsoft Project and Project Server tailored to their unique needs – and we back this up with service level agreements aligned to specific business strategies and requirements.
Visibility and Control
With Milestone's customer service center, the users are in control. Utilizing the searchable knowledge base, end users can walk through symptoms and possible solutions, resulting in quick and easy resolution. With contact channels that include phone, email or self-service, users can report issues very easily – and we ensure that the right people with the right skills are available to support your employees at the right time.
Our approach is to integrate incident and problem management processes, and serve as a central point of contact to manage incidents from start to finish.
Deployment of a solution doesn't stop at implementation. Milestone offers support agreements of any size to make sure your deployment of Project Server or Project Online continues to be a success. Whether you need one hour or 100 hours of support, we can accommodate your organizational needs.
Got a Project Online or Project Server question? Have a problem you can't resolve?
If you have a question about Project Online or Project Server or have an issue you can't resolve, send me a note so I can help.